Terms of Service

This Agreement is between DispatchingIQ, LLC ("DIQ," "we," "us") and the business entity accepting it ("Customer," "you"). By clicking "I agree," creating an account, or using the Service, you accept these terms on behalf of your business. The Service is for businesses, not consumers.

1. The Service

DIQ provides a web-based dispatch and transportation management platform, including AI-assisted features ("AI Features"), on the plan you select. We may improve or modify features; we will not materially reduce the core functionality of your plan during a paid term without notice and the right to cancel with a prorated refund.

2. Accounts and organizations

You are responsible for the accuracy of your information, the security of your credentials, and the actions of users you invite. If you are a dispatch company managing multiple carriers, you represent that you are authorized by each carrier to process its data in the Service, and you are responsible for your carriers' compliance with this Agreement.

3. Plans, fees, and trials

Fees are the amounts stated for your plan at signup and published on our pricing page. Plans are billed in advance and are month-to-month unless you purchase an annual term, which is billed once for the year. Plans include a 14-day free trial except where the offer you accept states otherwise — Founding Member pricing is charged when you claim it, and the terms of that offer are shown to you before you pay. Fees are non-refundable except as stated in this Agreement. You may cancel anytime, in one click, with no retention call and no exit fee. When you cancel, you keep access through the period you have already paid for — the end of your billing month, or of your billing year on an annual term — and nothing further is charged. We may change prices with at least 30 days' notice, effective at your next renewal. AI Features include a monthly usage allowance per plan; excess usage may require a booster purchase — we will never silently bill overage.

4. Your data

You own your data. "Customer Data" means all data you or your users submit to the Service, including load, driver, vehicle, customer, document, and communications data.

• Our license to operate: you grant DIQ a license to host, process, transmit, and display Customer Data as needed to provide the Service.
• Our license to improve (aggregated/de-identified only): you grant DIQ a perpetual license to use Customer Data in aggregated and de-identified form — meaning it cannot reasonably identify you, your carriers, your drivers, or your counterparties — to operate, benchmark, and improve the Service, including developing and training machine-learning and AI models. We will never sell Customer Data, never disclose your identifiable data to another customer, and never use your identifiable data to solicit your customers or counterparties.
• Isolation: each organization's data is logically isolated, enforced at the database layer.
• Return and deletion: for 30 days after termination you may export your data; after 60 days we delete it from production systems (backups purge on their standard cycle, max 35 days thereafter), except records we must retain by law.

5. AI Features — important terms

• AI Features assist your operations. Output may be inaccurate or incomplete. You are responsible for reviewing and approving AI output before relying on it, and the Service is designed to require human approval for consequential actions by default (booking, pricing, payments).
• You control the autonomy level of AI Features within the ranges the Service allows. Actions taken at autonomy levels you enable are your actions for purposes of your third-party relationships.
• Every AI action is logged and auditable in the Service.
• AI communications (calls, texts, emails) identify themselves as AI and, for calls, disclose recording at the start. You must not configure or use the Service to disguise AI as human.
• The Service is not legal, safety, or compliance advice. Route outputs, HOS-related displays, and compliance flags are informational aids; the motor carrier and driver remain solely responsible for compliance with FMCSA and all applicable laws.

6. Acceptable use

You will not: use the Service to violate law (including telemarketing, recording-consent, and transportation regulations); upload malicious code; attempt to access another tenant's data; resell or scrape the Service; use the Service to build a competing product; submit data you lack the right to submit (including loadboard data in violation of the board's terms — loadboard integrations use your credentials and are governed by your agreement with the board); or use AI Features to harass, deceive, or spam.

7. Third-party services

The Service interoperates with third-party services you connect (loadboards, accounting, telephony, factoring). Your use of those services is governed by their terms; we are not responsible for their availability or conduct. You authorize us to exchange data with services you connect on your behalf.

8. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only to perform under this Agreement. This survives termination for 3 years; trade secrets, for as long as they remain trade secrets.

9. Warranties and disclaimers

We warrant we will provide the Service with commercially reasonable skill and care. OTHERWISE THE SERVICE IS PROVIDED "AS IS." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, THAT ROUTES WILL BE LEGAL FOR YOUR SPECIFIC VEHICLE AND LOAD, OR THAT THE SERVICE WILL BE UNINTERRUPTED.

10. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. Except for your payment obligations, breach of Section 6, or either party's gross negligence or willful misconduct, each party's total liability under this Agreement is capped at the amounts you paid DIQ in the 12 months before the claim. You acknowledge the fees reflect this allocation of risk.

11. Indemnification

You will defend and indemnify DIQ against third-party claims arising from Customer Data, your use of the Service in violation of law or this Agreement, or your transportation operations. DIQ will defend and indemnify you against third-party claims that the Service (unmodified, as provided by us) infringes US intellectual-property rights.

12. Term, suspension, termination

Either party may terminate for material breach uncured 15 days after notice. We may suspend immediately for security risk, legal requirement, or non-payment. Sections 4 (deletion/licenses), 8–11, and 14 survive termination.

13. Changes to these terms

We may update these terms with at least 30 days' notice by email and in-app. Continued use after the effective date is acceptance; if you object, you may cancel and receive a prorated refund of prepaid fees.

14. General

Governing law: New York. Disputes: good-faith negotiation first; then binding arbitration (AAA, single arbitrator, documents-only where possible), with carve-outs for small-claims court and injunctive relief. No class actions to the extent permitted by law. Notices to legal@dispatchingiq.com. Entire agreement; no assignment without consent except to a successor in a merger or asset sale; if a term is unenforceable the rest stands.