Straight answers, from people who dispatch.

Yes. On a carrier plan the card starts your 14-day free trial — you won’t be charged before the trial ends and you can cancel in one click. On a dispatch plan the card is charged at signup for your first month: that month is the paid 30-day pilot, and there is no free trial on the dispatch track.

All three. A carrier — one truck or twenty-five — gets a full workspace; a dispatch company manages many carriers from one account. Same platform, priced by how you run.

Yes — a complete one. Loads, drivers, trucks, trailers, renewal and compliance clocks, maintenance schedules, documents, invoicing, driver settlements and per-carrier ledgers live in the same product the AI works in. Dispatching leads; the TMS is the other half of the platform, not a bolt-on.

No. AI reads and proposes; a human approves before any load is created — and negotiation drafts never send themselves. Anything touching money or booking is approve-first by design.

It drafts. The engine computes a target from your break-even floor and your own lane history, the AI writes the counter-offer, and you review, edit and send it yourself. The outcome is recorded either way.

A watchdog periodically re-verifies the brokers and carriers you work with and flags documents expiring soon. It only checks and alerts — it never books, bills or edits your loads — and every run is visible in the agents console.

One rate con the AI reads into a proposed load, or one uploaded document it classifies and files. Failed reads don’t count. Negotiation drafts and health reports use your AI budget instead.

Each plan includes a monthly allowance of AI document processing. Failed extractions don’t count. If you reach the allowance, processing pauses rather than billing you automatically — there are in-app options, and the next tier’s published price is usually the cheapest way to add capacity. Negotiation drafts and health reports draw from a monthly AI budget you control in Settings, and every AI action’s cost is logged.

Broker authority status and the $75k surety bond on file with FMCSA — and for carriers, operating authority, insurance on file and safety rating. The company name you entered is cross-checked against the registry, and mismatches are flagged.

SOC 2-aligned architecture; audit planned. Each organization’s data is isolated, and every action is logged and auditable.

Yes. Export all of your organization’s records at any time, and request deletion from Settings.

Dispatch plans begin with 30 days of real service you pay for up front — your first month, at your plan’s normal price. It runs the Go-Live Method and one real fee-billing cycle on two of your carriers, with a 20-minute onboarding session with the founder after signup. Because it is simply your first month of the subscription, there is no separate pilot charge and nothing to credit back later: it is not a setup fee. If you cancel during the pilot you keep the service through the month you paid for, but that month isn’t refunded.

Each band is one flat price, so nothing is metered and there are no per-truck or per-carrier add-ons. When you reach your band’s cap the app tells you, and you move up a tier — Fleet to Pro on the carrier track, Core to Growth on the dispatch track. Above the top band (26+ trucks, or 25+ client carriers) it’s a founder-led custom plan. Because every price is published, you can see exactly when the next tier is the cheaper move.

No setup fees, ever. Unlimited users on every plan — dispatchers, admins, and read-only client logins included.

Yes — dispatch plans include read-only client access, scoped to each client carrier’s own loads, fleet, documents and ledger. It’s part of the product, not an add-on.

Annual billing is 10× the monthly price for 12 months of service — two months free. It doesn’t stack with the Founding Members discount — founding annual is simply 12× the founding monthly rate.